Delivery & Returns
Due to the hand crafted nature of our products we would ask you allow for a lead time of approximately 5 working days for your goods before shipping. This could push out to around 7 working days during busy periods, but we will email you to advise when this is the case.
An email to confirm your order will automatically be sent to you after purchase. Domestic orders are shipped via Royal Mail.
- UK Delivery from £1.49
- Free UK Shipping on orders over £30
- Next Day UK Shipping - £9.99 (Up to 1 kilo)
- EUROPE - Tracked Shipping - £9.99
- NORTH AMERICA - Tracked Shipping (up to 1 kilo) - £9.99
- REST OF THE WORLD - Tracked Shipping (up to 1 kilo) - £11.99
ESTIMATED DELIVERY TIMES
Estimated shipping times are as follows -
- United Kingdom: 3 business days
- Europe: 10 business days
- North America: 7-12 business days
- Latin America and the Caribbean: 5-12 business days
- Australia, New Zealand and Oceania: 5-12 business days
- Asia Pacific: 5-12 business days
- Elsewhere: 5-12 business days
- North Africa and the Middle East: 5-12 business days
These shipping estimates cannot be guaranteed. Actual delivery times will depend on the shipping method you choose.
International orders are shipped using Royal Mail International tracked delivery. If you require an alternative shipping method, we can provide an expedited service, however a surcharge may be applicable. Please email any special shipping requirements you have prior to placing an order with us.
TAX AND CUSTOM DUTIES
For orders outside of the UK, you are wholly responsible for any/all import duties, customs fees and/or other duties, fees, taxes and charges incurred to your order. 595strapco take no responsibility for the payment of these duties, fees, taxes and charges.
RETURNS & EXCHANGES
We make every effort to make products of the highest quality that will offer many years of enjoyable service.
However, if you are not 100% satisfied with your purchase please contact us at firstname.lastname@example.org to arrange a return for exchange or refund within 14 days of receipt provided it is returned to us in an unused condition and in the original wrapping.
Returns are only accepted from UK customers. Export sales are final except in the case of defects. Any custom or personalised items are final due to the nature of their personalisation.
All returned items must be in a new, unused condition, together with the original packaging. Altered, damaged or soiled returns will not be accepted and returned to the customer without refund.
All goods are to be returned carriage paid and we would recommend using a form of tracked service. 595strapco cannot be held liable or accept any responsibility for any returns lost or damaged in transit. Refund of the full purchase price will be through the same method as the payment was made. Postage and packaging will not be refunded.
If your item is faulty please please return it to us within 14 days and a full refund or replacement, including postage will be made.
As part of trying to do 'our bit' for the planet, 595strapco ship most items in recycled packaging. This could mean we recycle envelopes, padded envelopes and may use cardboard that has been used previously. We hope you will support us with this.