Delivery & Returns


Due to the hand crafted nature of our product we would ask that you allow for a lead time of approximately 3-5 working days for your goods before shipping.  This could push out 7 working days during busy periods, but we'd email you to advise when this is the case.

An email to confirm your order will automatically be sent to you after purchase. Domestic orders are shipped via Royal Mail.

 

Delivery Costs

UK Shipping

  • Free UK Delivery on all Orders
  • Next Day UK Shipping - £9.99 (Up to 1 kilo)

 

Europe

  • Tracked Shipping - £9.00

North America

  • Tracked Shipping (up to 1 kilo) - £9.00

Rest of the World

  • Tracked Shipping (up to 1 kilo) - £11.99

Delivery Times

 

Estimated shipping times are as follows -

United Kingdom: 1-3 business days
Europe: 3-10 business days
North America: 7-12 business days
Latin America and the Caribbean: 5-12 business days
Australia, New Zealand and Oceania: 5-12 business days
Asia Pacific: 5-12 business days
Elsewhere: 5-12 business days
North Africa and the Middle East: 5-12 business days

These shipping estimates cannot be guaranteed unfortunately. Actual delivery times will depend on the shipping method you choose.

Worldwide Shipping

International orders are shipped using Royal Mail International tracked delivery. If you require an alternative shipping method, we can provide an expedited service, however a surcharge may be applicable.  Please email any special shipping requirements you have prior to placing an order with us.

Tax and Custom duties

For orders outside of the UK, you are wholly responsible for any/all import duties, customs fees and/or other duties, fees, taxes and charges incurred to your order. We take no responsibility for the payment of these duties, fees, taxes and charges.

Returns & Exchanges

We make every effort to make products of the highest quality that will offer many years of enjoyable service.  However, if you are not 100% satisfied with your purchase from us you can return it to us for exchange or refund within 14 days or receipt provided it is returned to us in an unused condition and in the original wrapping.

Returns are only accepted from UK customers.  Export sales are final, except in the case of defects. All returned items must be in a new, unused condition, together with the original packaging. Altered, damaged or soiled returns may not be accepted and returned to the customer without refund.

Please return all goods carriage paid. Refund of the full purchase price will be through the same method as the payment was made. Postage and packaging will not be refunded.

If your item is faulty please please return it to me within 14 days and a full refund or replacement, including postage and packaging will be made.

Other information

As part of trying to do 'our bit' for the planet, we ship most of our items in recycled packaging.  This could mean we recycle envelopes, padded envelopes and use cardboard that has been used previously.  We hope you will support us with this.